Tommy Kern
Instructional Designer at Cisco Systems
- Role
- Business Operations Analyst at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Tommy Kern
Areas Of Expertise: Dynamic motivator, communicator, and learning advocate, committed to the learning process and organizational measurements of success. A solutions driven training professional, dedicated to building and leading teams, through relationships - built on trust and support.
Experience
Business Operations Analyst
Sep 2019 — Present · Durham, NC, US
Conduct needs analysis in collaboration with Global Process Owners, Regional Process Managers, and local SMEs, to understand agent needs and process impact.Create effective training deliverables including facilitation of training courses, web/self-paced training, process videos, and knowledge management articles.[Articulate 360 Storyline/Rise, Adobe Premiere Pro, and Audacity]Build gamification/certification program (course-work and testing), helping individuals and teams embrace a culture of learning.Align training and knowledge management content, to feedback and learning opportunities, throughout the global partner support systemWork with analytics resources to evaluate effectiveness and value, both of individual courses and the overall certification programSupport stakeholder communication and engagement via the design and maintenance of multi-organizational Sharepoint information hubs, presentations, and other communication deliverablesDevise and implement an effective governance model to support training content accuracy, single source of truth process documents, and knowledge management (Help Articles)
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