Tommy Grace
Retail Associate at Ginza Marketplace | University of Michigan Alum
- Role
- Retail Associate at Ginza Marketplace
- Location
- Ann Arbor, MI, US
- LinkedIn followers
- 500 followers
About Tommy Grace
I am a University of Michigan graduate with a degree in Sport Management and a minor in…
Experience
Retail Associate
Jul 2025 — Present · Ann Arbor, MI, US
Deliver personalized customer service by assisting visitors with product knowledge, including trading card games (Pokémon, Yu-Gi-Oh, MTG, One Piece), Japanese snacks, and collectibles, fostering a welcoming environment for enthusiasts and newcomers alike• Process transactions efficiently at the point-of-sale system, handling sales, returns, and buy/sell/trade evaluations with accuracy, transparency, and attention to detail• Maintain an engaging and organized retail environment by restocking merchandise, labeling inventory, and preparing product displays in alignment with store presentation standards• Support community engagement through running in-store events such as tournaments and casual play sessions, while communicating upcoming promotions and activities to customers• Collaborate directly with the CEO and ownership team to execute daily operations, uphold the brand’s commitment to authenticity, cultural immersion, and exceptional customer experience, and contribute to strategic decisions within a small, entrepreneurial team environment• Monitor real-time market price fluctuations for individual cards and update store listings accordingly; developed a custom hyperlinked inventory spreadsheet to streamline price tracking and optimize sales efficiency
Education
University of Michigan College of Literature, Science, and the Arts
Minor
2021 — 2024
Detroit Catholic Central High School
High School Diploma
2017 — 2021
University of Michigan
Bachelor of Arts - BA
2021 — 2024
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