Tommy Dinh
Senior Customer Success Manager
- Role
- Sr Customer Success Manager at Hewlett Packard Enterprise
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Tommy Dinh
Ambition without knowledge is like a boat on dry land.” – Mr. Miyagi. I’ve spent…
Experience
Sr Customer Success Manager
Jul 2023 — Present · San Jose, CA, US
Partnered with Sales, Product, and Support teams to scale customer success operations and improve partner experience across enterprise accounts• Analyzed customer usage data and support patterns to deliver actionable recommendations, improving adoption and identifying upsell opportunities• Conducted executive-level QBRs and workshops to align on business outcomes, present ROI insights, and strengthen customer partnerships• Championed the Voice of the Customer by gathering feedback and presenting recurring issues to Product teams, directly influencing roadmap prioritization and feature delivery• Acted as a trusted technical advisor, guiding enterprise clients on best practices in compliance, security, and deployment of HPE cybersecurity solutions• Collaborated cross-functionally to resolve high-impact support cases and escalations, improving response times and reducing customer churn risk• Advocated for operational improvements by aligning support practices with customer needs, product capabilities, and security initiatives
Education
San Francisco State University
Bachelor of Science (BS)
2009 — 2013
Skills
- Property & Casualty Insurance
- Microsoft Excel
- Liability
- Concept One
- Customer Service
- Brokers
- Imageright
- General Insurance
- Ezlynx
- Advertising
- Insurance Brokerage
- Microsoft Office
- Insurance
- Citrix
- Microsoft Word
- Leadership
- Teamwork
- Casualty Insurance
- Commercial Insurance
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