Tommy Carey
Customer Success Manager @Staffbase
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WORK HISTORY
Customer Success Manager @Staffbase
London, GB
Staffbase is an AI-native employee experience platform designed to connect distributed workforces through branded apps, intranets, and multi-channel communication tools. I manage a diverse portfolio of Corporate and Enterprise accounts across the Nordics and Benelux regions, partnering with organisations in the Manufacturing, Retail, Transportation, and Leisure sectors, helping them solve complex communication challenges for employees across Internal Comms, HR, Operations, and IT. My focus is on driving measurable product adoption and long-term value. I provide tailored support through strategic workshops and ad-hoc sessions, while leading QBRs to align Staffbase’s capabilities with my clients\' evolving business goals. To ensure our users stay ahead of the curve, I lead deep-dive sessions on new features and industry best practices.A significant part of my current focus is ensuring clients are fully prepared for the AI updates being rolled out to the platform. I work closely with my portfolio to upskill their teams, facilitating the setup of AI Assistants, Podcast, and Page Governance features so they can realise immediate benefits within their own environments. Internally, I have championed the use of various AI agents built at Staffbase to enhance the value I provide to clients and streamline my own workflows.I act as a critical bridge between our customers and the Staffbase product team, facilitating beta programme participation and ensuring the \"voice of the customer\" directly informs our roadmap. Furthermore, I collaborate with Account Executives on expansion opportunities and represent the company at international marketing events and on-site client meetings to strengthen regional partnerships.
EDUCATION
Guernsey Grammar School and Sixth Form Centre
A-Levels
University of Winchester
Media Production
SKILLS
ABOUT TOMMY CAREY
With a wealth of experience in customer success and business development, I specialise in building strong client relationships, driving adoption, and fostering long-term growth. My career has allowed me to refine my skills in client engagement, project management, and strategic partnership development. In my current role as a Customer Success Manager at Staffbase, I focus on supporting organizations across the Nordics and Benelux, helping them unlock the full value of our platform. I am passionate about empowering clients to achieve their goals, delivering tailored guidance, and ensuring seamless implementation and adoption. I thrive on collaborating with diverse stakeholders, bringing fresh perspectives to challenges, and ensuring that every client interaction drives measurable impact. My commitment lies in being a trusted partner and guiding organisations through their journey and enabling them to scale successfully
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