Tommie Pitts

TSM - Technical Support Manager at NetApp

Role: Technical Support Manager at Netapp Bluexp
Location: Durham, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Tommie Pitts

Experienced IT leader with over 13 years\' experience managing people, projects, and technology service delivery programs.Specialties: Customer relationships, service delivery, global resourcing, executive-level communications, project and program management, business continuity, data center operations, physical and logical security, desktop and server technologies, technical writing, process engineering, contract management, vendor relationships, problem/change management.

Experience

Technical Support Manager
Netapp Bluexp
Dec 2018 — Present · Research Triangle Park, NC, US
People Manager: Provide day to day leadership for Technical Support Engineers for Level 2 Customer Support Organization, including escalation management for high severity customer impacting technical issues.

Skills

Business Process
Information Technology
Itil
IT Strategy
Governance
Business Process Improvement
Pmo
Pmp
IT Management
Management
IT Service Management
Data Center
IT Outsourcing
Business Intelligence
Solution Architecture
Enterprise Software
Enterprise Architecture
Managed Services
Integration
Project Portfolio Management
Service Delivery
Business Analysis
Global Delivery
Business Transformation
Vendor Management
Project Delivery
Pre-Sales
Infrastructure
Program Management
IT Operations
Outsourcing
Requirements Analysis
Cloud Computing
Disaster Recovery
Incident Management
Project Management

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