Tommi West
Director of Customer Service & Field Operations @Starchase
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WORK HISTORY
Director of Customer Service & Field Operations @Starchase
Virginia Beach, VA, US
Lead a team of 10 across three core departments: service/installation, training, and support- Automated two legacy support processes, significantly improving team productivity and response times- Introduced personalized goal setting for employees alongside company-wide KPIs, strengthening ownership and engagement- Designed and implemented a new bonus structure, aligning performance with team morale- Act as primary liaison between Sales, Production, and Service & Delivery.
EDUCATION
Missouri Southern State University
Bachelor of Business Administration (B.B.A.), Marketing
Pittsburg State University
Marketing
Fort Scott Community College
General Studies
SKILLS
ABOUT TOMMI WEST
Accomplished Customer Experience & Field Operations Leader With over 9 years of experience at StarChase LLC, I’ve developed a strong foundation in customer service and field operations, progressing to my current role as Director of Customer Service & Field Operations. I’m recognized for transforming service delivery operations, implementing scalable systems, and building high-performing teams across support, installation, and training.Resilience and adaptability drive me, honed through my experiences as a Navy wife. I thrive in fast-paced environments, always focusing on customer relationships, operational efficiency, and sustainable growth through KPI-driven accountability and cross-functional collaboration.I’m passionate about continuous improvement and always looking to connect with professionals who share a commitment to operational excellence and growth.
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