Tom Meldon

About Tom Meldon

Lking for new opportunities A collaborative, customer relationship and…

Experience

1. Portfolio Delivery Manager - Lms Portfolio Saas

   Temenos

   Oct 2022 — Present

   A strategic leader and primary point of contact for a portfolio of 32 customers using Temenos’s Lifecycle Management Suite (LMS). LMS is a leading solution of Loan Origination and Collections for banks nationwide.> Governance over new Cloud customer onboarding projects with a pipeline of 40+ customers due to be onboarded by EoY 2024.> Meet with Project Services team to capture and communicate customer details to the Cloud SRE team to minimize risk and ensure proper provisioning/configuring of the new client’s environments in preparation of Go Live.> Own client communications for Incident Management with the support of the respective Support & Customer Success teams for Major Incidents.> Collaborate with the Cloud SRE team to interpret the committed deliverables from the Cloud Service Agreement into a high-level Cloud Delivery Plan.> Ensure Cloud SRE team’s adherence to SaaS Cloud key values of Security, Resilience, Scalability, Observability, Cost Optimization and Compliance.> Minimize escalations of unplanned work through proper planning, risk identification, negotiation and communication with cross functional stakeholders resulting in favorable outcomes.> Conduct periodic reviews of aged customer tickets to ensure compliance of MTTR SLAs with the Product Support and Cloud SRE teams.> Utilize Jira in an Agile environment to provide reporting metrics to clients and executive leadership. Attend Sprint grooming sessions for upcoming planned work for the Cloud SRE team.> Communicate Cloud SRE maintenance activities to the portfolio and provide feedback to customer inquiries.> Ensure seamless transition of my Transact customer to the incoming SDM.

Skills

• Unix
• Lotus Notes
• Management
• Outsourcing
• Crisis Management
• Itil
• Business Continuity
• Technical Support
• Project Management
• IT Operations
• Team Building
• Business Process Improvement
• Process Improvement
• Customer Service
• Ibm Iseries
• Security
• Microsoft Office
• Networking
• Business Continuity Planning
• Troubleshooting
• Strategy
• Infrastructure
• Root Cause Analysis
• IT Service Management
• Vendor Management
• IT Asset Management
• Cross-Functional Team Leadership
• Windows
• Incident Management
• Disaster Recovery
• Change Management
• IT Financial Management
• Service Delivery
• Information Technology
• Leadership
• Data Center