Tom McGrail
Senior Account Executive at SuccessKPI
- Role
- Senior Account Executive at Successkpi
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Tom McGrail
Results-driven sales professional with a strong technical and business background in enterprise software and customer experience. My approach starts with building trust, and helping customers understand how technology and innovation can help accomplish short and long-term business goals. Proven results with both sales and implementation experience delivering advanced customer experience solutions to Fortune 500 companies. Currently with SuccessKPI as a Senior Account Executive.Feel free to connect with me here on LinkedIn, drop me a line at t•••••••@successkpi.com, or call me directly at 40••••••80.
Experience
Senior Account Executive
Mar 2023 — Present · Omaha, NE, US
SuccessKPI is a pure SaaS analytics platform for cloud-based Contact Center Intelligence (CCI). Customers can get started in minutes to transform operational performance on cloud CCaaS platforms and improve their CX with actionable analytics. Through the power of the cloud and AI, our serverless platform offers contact center teams a 360-degree view of the contact center across all channels. Want to see our platform in action? Please ping me for a demo- t•••••••@successkpi.com
Education
Gross Catholic High School
H.S. Diploma, Summa Cum Laude
1987 — 1990
Northwest Missouri State University
Bachelor of Science (BS), Management Information Systems, General
1990 — 1995
Skills
- Unified Communications
- Acd
- Cross-Functional Team Leadership
- Pre-Sales
- Genesys
- Call Center
- Salesforce.com
- Customer Experience
- Managed Services
- Integration
- Management
- Cisco Technologies
- Software Industry
- Inbound Marketing
- Project Management
- Telephony
- Customer Relations
- Call Logging
- Call Routing
- Speech Recognition
- Vxml
- Go-to-Market Strategy
- Solution Architecture
- Sales Engineering
- Ivr
- Cloud Computing
- Call Centers
- Ip
- Crm
- Workforce Management
- Telecommunications
- Mobile Devices
- Sip
- Solution Selling
- Partner Management
- Routing
- Professional Services
- Customer Service
- Cti
- Contact Centers
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