Tom McDermitt

About Tom McDermitt

Dynamic and results-driven management professional with a proven track record of delivering high-quality work in fast-paced environments. Makes order from chaos by creating structure, clarity, and accountability while fostering collaboration and communication that amplifies the strengths of others. Dedicated to the mission 100%, driving improved operational metrics and building teams that thrive on shared purpose and clearly communicated expectations. Adept at building relationships, managing multiple priorities, and driving projects to successful completion with attention to detail and strategic insight.Career Snapshot - Led Large-Scale Operational Transformations:Directed multimillion-dollar operational initiatives, including launching four new treatment programs and a sq. ft. medical center. Delivered all projects on time and within budget while maintaining uninterrupted clinical and operational continuity. Drove Cross-Functional Alignment & Organizational Efficiency:Coordinated clinical, operational, and administrative teams to redesign workflows, streamline patient movement, and standardize processes across departments—improving service continuity and reducing operational bottlenecks. Improved Workforce Planning & Reduced Costs by 40%:Revamped staffing models and scheduling processes for 85 employees, boosting resource utilization and reducing overtime expenses by 40% within 90 days. Implemented scalable workforce systems still used across multiple campuses. Built High-Performing, Metrics-Driven Teams:Implemented structured performance management, targeted training programs, and operational dashboards that strengthened accountability, increased employee engagement, and improved satisfaction scores by 3–5%. Drove Revenue Growth & Sales Team Transformation:Achieved 103% of regional revenue goals in year one by building and coaching a new sales team—leading each member to meet or exceed targets for the first time in organizational history. Generated 2–3% YoY revenue growth through data-driven territory planning and relationship strategy. Recognized Subject Matter Expert & Strategic Partner to Executive Leadership:Served as a trusted advisor and subject-matter expert on clinical operations, organizational efficiency, and program design. Developed real-time performance monitoring systems that proactively identified operational risks and informed executive decision-making.

Experience

1. Regional Director of Business Development

   Caron Treatment Centers

   Jul 2022 — Present · Wernersville, PA, US

   Under my leadership, led the team which achieved 103% of revenue objectives in the first year, with sustained success in subsequent years. Responsible for leading a regional business development team, focusing on training and performance improvement. Developed a comprehensive training plan for new hires and established a structured supervision process to enhance team engagement.

Education

• Ashford University

  Bachelor of Arts - BA