Tommaso Zocca
- Role
- Program Manager Ii at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Tommaso Zocca
Passionate and results-oriented Program Management professional, with experience in…
Experience
Program Manager Ii
Dec 2021 — Present
Owning Beta and Data collection strategy of first and third party Alexa devices and features in EMEA and India regions. Generating data and actionable Insights on Alexa\'s experience and suggesting improvement opportunities. Appointed as key point of contact for stakeholders in the EMEA territory, owning existing relationships and expansion. Working across multiple teams including Product, Operations, Customer Support, Engagement, Launch teams, Data Teams, Research, Engagement and Vendor Service. Highlights- Conducted over 40 Beta Program for 1P and 3P Vendors, meeting quality launch bar in 98% of the instances- Developed and launched an automated text mining and sentiment analysis tool to automatically generate customer Insights, leading to estimated savings >1 mln $ per year- Owned resource modelling and forecast, as well as program prioritisation for 2023 working with leaders in the company to receive budget and headcount approval- Developed contact form for customer reach-out, reducing SLA for first contact from 3 days to 24 hours, increasing satisfaction by relative 50%.
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