Thomas Laciano
Delivering customer success and optimizing process
- Role
- Solutions Architect at Unisys
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Thomas Laciano
I bring a customer success mindset to managed services and digital workplace…
Experience
Solutions Architect
Jun 2021 — Present · US
Responsible for service descriptions, service offerings for the Unisys Digital Workplace Solutions organization and coordination with sales and account teams to present the offerings to current and new clients. I focus on the services and skills required for the managed services teams to support the Unisys client\'s technology. Offerings covered include- Enterprise Service Management (ITSM) platforms including ServiceNow, Freshworks, and EasyVista- Microsoft Teams with Calling Plans, Direct Routing, and Operator Connect- Session Border Controller management, Analog Gateway management - Office 365 management (Exchange, SharePoint, Teams)- Microsoft Teams Rooms - ZoomI have coordinated on joint go-to market offerings- Microsoft Teams with BT - Microsoft Teams Meeting Rooms with AVI-SPL and DMS- Experience Management using 1E Tachyon - Currently working on an offering for Anywhere365 with Microsoft Teams
Skills
- Service Delivery
- Management
- Consulting
- Unified Communications
- Voice Over Ip (Voip)
- Project Management
- Software Project Management
- Ocs
- Microsoft Technologies
- Lync Server 2010
- Integration
- Leadership
- Software Documentation
- Office 365
- IT Strategy
- Voip
- Program Management
- Data Center
- Lync
- Pre-Sales
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.