Tom Kravchenko
Customer Success Manager @Yotpo
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WORK HISTORY
Customer Success Manager @Yotpo
Toronto, ON, CA
Manage a portfolio of 80+ eCommerce brands, driving adoption, retention, and growth across Yotpo’s suite of marketing solutions- Lead strategic business reviews and provide data-driven insights to help clients optimize performance and expand product usage- Identify and execute upsell and cross-sell opportunities to grow revenue and strengthen client partnerships- Drive product adoption by educating clients on best practices and aligning solutions with their business goals- Serve as the primary point of contact post-onboarding, guiding clients through best practices and strategic growth opportunities.
EDUCATION
St. Lawrence College
Bachelor of Business Administration - BBA
ABOUT TOM KRAVCHENKO
Customer Success and Sales professional with 4+ years of sales experience and 2.5 years in SaaS and eCommerce. Skilled in account management, client success, upselling, and full sales cycle management. Proven track record of driving retention, revenue growth, and delivering data-driven results to help businesses scale efficiently.
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