Glyn Tomkins

About Glyn Tomkins

In complex organizations, IT operations are either a cost center or a strategic advantage. The difference is process, governance, and data.Throughout my 40-year career at global organizations like IBM, Duke Health, and Pearson, I\'ve built a passion for transforming IT departments into high-performance, audit-ready engines of business value.My core expertise isn\'t just theory; it\'s hands-on implementation:o Governance, Risk, & Compliance (GRC): Building GRC frameworks from the ground up to satisfy auditors and embed security into the culture.o Business Continuity (BCP): Authoring and delivering enterprise-level Business Continuity and Disaster Recovery plans, even under significant time and audit pressure.o ITIL Process: Designing and implementing practical ITIL v4 processes (Incident, Change, Problem, etc.) that bring order to chaos and just plain work.I excel at translating raw technical data into a clear strategic story. I design the executive-level dashboards and KPIs that empower leaders to see performance, mitigate risk, and drive action.Certified CISM, ITIL V4 Master, and PMP.I am always open to connecting with other senior leaders passionate about building world-class, data-driven IT organizations.

Experience

1. Director of Engineering and Operations

   Pearson

   Mar 2020 — Present · Durham, NC, US

   Pioneered the Business Impact Assessment and Business Continuity Planning (BCP) for Pearson Virtual Learning, delivering the first-ever global, business-unit-wide plan.Acted as the primary \"audit whisperer,\" coordinating all internal audit responses, handling fieldwork, and negotiating management action plans for seven internal audits.Successfully closed 93% of all management action plans on schedule, ensuring full compliance with audit observations.Spearheaded the development of a comprehensive vulnerability management program, eliminating all critical vulnerabilities in Pearson-owned code.Reduced total vulnerability volume by 85%(from to through an aggressive, two-year remediation program.Transformed the CMDB, achieving 100% compliance with data accuracy and completeness—the only business unit within Pearson to meet this standard.Transformed release management processes, resulting in an 800% improvement in release success rates (from 9% to 80%).Reduced Mean Time to Restore (MTTR) by 85% by implementing streamlined ITIL-based incident and release processes.

Education

• Solihull Sixth Form College

  A levels, Mathematics, Further Mathematics, Physics

  1982 — 1984

• Stanford University

  Advanced Certificate in Project Management, Project Management

  2008 — 2010

• Prifysgol Aberystwyth University

  Bachelor of Science (BSc), Statistics

  1984 — 1988

Skills

• IT Service Management
• Service Delivery
• Business Analysis
• Global Delivery
• IT Strategy
• Watson
• Sdlc
• Solution Architecture
• Data Center
• Agile Methodologies
• Testing
• Soa
• Management
• Service Management
• IT Management
• Project Delivery
• Pre-Sales
• Pmo
• Cross-Functional Team Leadership
• Vendor Management
• Pmp
• Leadership
• Enterprise Architecture
• Business Process
• Integration
• Project Portfolio Management
• Software Project Management
• Itil
• Software Development
• Scrum
• Disaster Recovery
• Project Management Office (Pmo)
• Strategy
• E-Commerce
• Program Management
• Business Intelligence
• Project Management
• Team Leadership
• Requirements Analysis
• Cloud Computing