Tom Jones
Sr. Customer Service Automation Solutions Engineer at NICE
- Role
- Sr Customer Service Automation Solutions Engineer at NiCE
- Location
- Appleton-Oshkosh-Neenah, US
- LinkedIn followers
- 500 followers
About Tom Jones
Highly experienced and goal-oriented professional with over 29 years in contact center…
Experience
Sr Customer Service Automation Solutions Engineer
Jan 2025 — Present
Education
University of Houston
Music Education (Saxophone)
1990 — 1992
Skills
- Telecommunications
- Analysis
- Cisco Technologies
- Lan-Wan
- Crm
- Pre-Sales
- Genesys
- Contact Centers
- Cti
- Call Centers
- Ip
- Direct Sales
- Ivr
- Call Logging
- Acd
- Unified Communications
- Sales Engineering
- Internet Protocol (Ip)
- Technical Support
- Workforce Management
- Solution Selling
- Professional Services
- Managed Services
- Integration
- Telephony
- Call Center
- Voip
- Data Center
- Hosted Services
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