Tom Gibbons
Customer Service Operations Expert, Business Operations, Reporting, Analytics, Program Management
- Role
- Information Management Lead, Transactional Data, Global Ed & a (Etw) at 耐克
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
About Tom Gibbons
Consumer Service Operations Junky with progressive responsibility in Customer Service…
Experience
Information Management Lead, Transactional Data, Global Ed & a (Etw)
Mar 2020 — Present
Support definition of Data Management Strategies for Transactional Data Products.• Define Value Drops via Jira Epics and Stories.• Conduct Knowledge Crunching Interviews across all Nike geos to document pain points, stakeholder needs, and negotiate solutions back to Developers, Engineers, and Data Architects.• Create Business Cases, Data Journey Maps, Stakeholder Matrices, and other relevant IM artifacts in support of associated enterprise initiatives.
Education
Brigham Young University
Bachelor's Degree
Portland State University
Master of Business Administration (M.B.A.)
Skills
- Team Leadership
- Financial Analysis
- Workforce Management
- Vendor Management
- Call Routing
- Budgeting & Forecasting
- Operations Management
- Leadership
- Telecommunications
- Customer Relationship Management (Crm)
- Call Centers
- Strategic Planning
- Acd Management
- Business Process Improvement
- Contact Centers
- Forecasting
- Project Management
- Performance Management
- Crm
- Executive Reporting
- Team Building
- Sales
- Customer Service
- Call Center Administration
- Cost Management
- Business Analysis
- Process Improvement
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