Tom Jackson
- Role
- Systems Manager, Telephony Platforms at Western & Southern Financial Group
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Tom Jackson
A passionate and forward-thinking technology and business leader that thrives on solving…
Experience
Systems Manager, Telephony Platforms
Western & Southern Financial Group
Nov 2023 — Present
Accountable for leading and supporting omni-channel cloud platforms powering the Western and Southern Care Center environments.
Education
University of Phoenix
BS, Information Technology
2006 — 2008
University of Phoenix
AAB, Business
2005 — 2006
Xavier University
Business
2000 — 2002
Skills
- Help Desk Support
- Program Management
- Business Analysis
- Sdlc
- Team Building
- Sap
- IT Management
- Customer Service
- Information Technology
- Disaster Recovery
- Pmo
- Process Improvement
- Management
- IT Service Management
- Cross-Functional Team Leadership
- Consulting
- Project Planning
- Crm
- Enterprise Software
- Customer Relationship Management (Crm)
- Networking
- Vendor Management
- Troubleshooting
- Business Process
- Project Portfolio Management
- Telecommunications
- Team Leadership
- Change Management
- Data Center
- Leadership
- Call Centers
- IT Operations
- Business Process Improvement
- Project Management
- Erp
- IT Strategy
- Business Intelligence
- Outsourcing
- Integration
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