Tomislav Živko
It-service Apple Macintosh @Fraunhofer IIS
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WORK HISTORY
It-service Apple Macintosh @Fraunhofer IIS
Erlangen, DE
Administration of MDM systems (JAMF, Sophos Mobile Control).• Creation of internally required software packages.• Integration of Macs used in the company into heterogeneous environment.• Providing support for incidents not able to be resolved by the help desk team.• Supporting employees in troubleshooting macOS in 2nd level support (partially 3rd level).• First contact for VIP users regarding questions and problems concerning macOS and iOS.
EDUCATION
University of Zagreb, Faculty of Graphic Art
Bachelor's degree, Graphic engineer
SKILLS
ABOUT TOMISLAV ŽIVKO
More than twenty years’ experience as support professional in mixed Mac/Windows environment, especially as macOS support engineer.• Special service and attention for any kind of business and users in general: ad and design agencies, architects, schools and universities, doctors, freelance creatives, housewives, families with Apple equipment at home, and many more.• Developed sustained relationships with executive administration, employees, co-worker, vendors and customers, based on trust and knowledge.• Excellent organizational and people skills gained as head of DTP department at Alfa d.d.
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