Tomika Skanes

About Tomika Skanes

Superb business professional with an excellent background in project coordination…

Experience

1. Operations, Communication & Station Services Specialist

   Southwest Airlines

   Nov 2005 — Present · Atlanta, GA, US

   CommunicationsJAN 2016 - Present- Serves as a primary reference source to assist Leadership and Employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed in a timely manner- Oversight of all staffing, salary, attendance, and leave processes executed at the Station level, including leave tracking, roster management, bid management, etc, in accordance with applicable state and federal law, company policy, and labor agreements - Authorship and distribution of excel spreadsheets, databases, power point presentations, tracking systems, station communication, graphics, flyers, etc- Creation, implementation and distribution of SWA ATL Station Newsletter, Newsletter Logo and Weekly Leadership Presentations- Identifies areas to improve operational performance and business process through an understanding of operational insights, future needs, and root cause- Prepares references for users by writing operating instructions, memos, meeting minutes, etc.Operations AUG 2013 - JAN 2016- Command Center Coordinator and Station Command Center Trainer- Daily plotting of company flight activity and assisting in aircraft movement during regular and irregular operations- In-range radio communication liaison for pilots, ramp, customer service, operations agents, and provisioning personnel- Researches passenger connections and makes informed and necessary flight holds- Advises Dispatch, FLIFO and Stations of flight departures / arrivals- Handles Station AMS and radio communications traffic Customer Service NOV 2005 - AUG 2013- Comprehensive knowledge of creating new reservations or change existing reservations with the ability to resolve issues regarding computer information, ticketing problems and the re-routing of passengers efficiently- Thorough knowledge of both international and domestic flight procedures/airport operations

Skills

• Renovation
• Real Estate
• Creative Direction
• Business Cards
• Photoshop
• Microsoft Excel
• Condos
• Music Videos
• Fashion
• Post Production
• Property Management
• Television
• Quickbooks
• Html
• Graphic Design
• Airline Reservations
• Photography
• Talent Booking
• Real Estate License
• Film
• Modeling
• Microsoft Office
• Online Advertising
• Dreamweaver
• Amadeus
• Web Design
• Commercials
• Makeup Artistry
• Graphics
• Javascript
• E-Commerce
• Social Networking
• Multimedia
• Social Media Marketing
• Retail
• Feature Films
• Talent Scouting
• Entrepreneurship
• Editing
• On-Camera Talent