Tomika Brinkley
Senior Information Technology Specialist for UNC Health Care
- Role
- Senior Information Technology Specialist at UNC Health
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Senior Information Technology Specialist
Jan 2009 — Present
IT Clinical Service Desk for UNC / Rex Hospital with 24x7x365 support for healthcare providers, practices, and end users, and further helped create and maintain comprehensive training efforts.Learned the overall Fetal Link system and was able to support the software and most hardware issues.Actively participated in all system lifecycle phases for applications development as Clinical Support Analyst.Successfully analyzed internal processes, data, and problems. With collaborating with Applications System Analysts to ensure best practices, methodologies, and processes.Expertly updated management and customers regarding issues via written and / or oral reports.Interfaced among IT experts to resolve issues, and evaluated application performance and proper flow of data.Established credibility by reassuring and interacting with end users during times of system-wide frustrations; Utilize broad scope of industry knowledge toward supporting Rex / UNC providers with needs in EPIC while serving as a liaison with user community members on identifying system improvement opportunities.Deliver high-quality go-live support for UNC and Rex along with exhibiting proven proficiencies post go-live support as a top 1st responder and providing elbow-to-elbow technical training.Collaborate with IT teams to evaluate and select products and tools for solutions adherence to enterprise-wide standards, along with adapting to new requirements and technologies to meet standardization protocols.
Skills
- Software Documentation
- Process Improvement
- Patient Safety
- Management
- Medical Records
- Healthcare
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- Informatics
- Customer Service
- Hipaa
- Healthcare Management
- Clinical Research
- Ehr
- Training
- Healthcare Information Technology (Hit)
- Business Process Improvement
- Microsoft Office
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Epic Systems
- Emr
- Troubleshooting
- Hospitals
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