Tom Helm

Managing Director, Claims Practice Leader @WTW

London, GB

Leading Claims Consulting at WTW | Helping insurers optimise claims performance > Crafting AI-driven claims strategies | Supporting independent AI adoption | Delivering expert-led claims advisory | Providing Claims Market BenchmarkingI lead WTW’s Claims Consulting practice within our global Insurance Consulting & Technology (ICT) business.We help insurers transform claims performance through strategy, advisory, benchmarking and AI—driving improvements in cost, efficiency, and customer experience. AI & Data Science-Driven InnovationOur multidisciplinary claims, data science and technology team develops AI (including machine learning models, generative AI and agentic AI) across the full claims lifecycle - from triage and assessment to fraud detection, settlement optimisation and automation. Powered by Radar, our proprietary AI engine, we enable:• Real-time decision support• Seamless platform integration• Scalable model deployment and governance Empowering independent AI adoptionWe help insurers claims operations not only implement AI—but build the capability to operate, monitor, and adapt AI models independently, ensuring long-term value and in-house control. What we deliver:• Claims strategy & TOM transformation• Cost optimisation and operational and technical claims excellence • AI-led claims automation and insight• Industry benchmarking via Claim Metrics our dynamic benchmarking solution (analysing >23bn claim spend, 10M+ claims from multiple leading UK insurers)Our work helps insurers to improve customer experience, empower claims teams, enhance insight to claims stakeholders, reduce fraud and lower operating and indemnity costs. WTW ICT partners with 75%+ of the world’s leading insurers, combining expert consulting, powerful tech, and world-class analytics and data science.Let’s connect if you’re ready to take your claims performance—and AI capability—to the next level