Tom Girling
Head of Operations - Homes @Skipton Building Society
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WORK HISTORY
Head of Operations - Homes @Skipton Building Society
Key Responsibilities: • Fully accountable for all mortgage operations, driving efficiency and effectiveness and looking to implement process improvements • Department includes teams responsible for mortgage customers experiencing payment difficulties, dealing with customers from pre-arrears through to possession and subsequent debt recovery • Ongoing management of Skipton\'s closed Commercial loans book, working with borrowers to ensure prompt repayment of outstanding loans and maintaining low arrears and possession performance • Responsible for Quality Assurance for the Homes division of Skipton Building Society, working closely with relevant departments to drive excellent customer experiences and outcomes • Accountable for all operational customer communications for the Society, both Mortgages and Savings - looking to deliver process efficiencies and improve customer experiences through this channel • Chair of the Society\'s Business Recovery Team
EDUCATION
Newcastle University
BA Hons, Marketing and Management
Loughborough University
Master of Science (MSc), Leadership and Management
SKILLS
ABOUT TOM GIRLING
I\'m a highly accomplished financial services professional with over 20 years of…
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