Tom Gebhart

About Tom Gebhart

I\'m a customer experience architect and business development advisor with 25 years of…

Experience

1. SVP, Business Development Digital Transformation & Customer Experience Architect

   TP

   May 2004 — Present

   I help leading companies design, deliver and operate local, regional and global Customer Experience (CX) Outsourcing and Rebadged solutions including, Inbound and Outbound Customer Sales/Acquisition; Customer Care/Service; Back Office; BPO non-voice support services, Technical Support (levels 1 - 3), Automation, Analytics, AI and Cloud based technology solutions aimed at B2C and B2B markets. Teleperformance is the recognized as the leader by all of the top industry analysts including Frost & Sullivan, Gartner, IDC and more. Teleperformance employs nearly people working in 92 countries and supporting over 265 different languages and dialects.

Skills

• Sales Management
• Selling
• Business Process Outsourcing (Bpo)
• Bpo
• Team Management
• Sales Operations
• Customer Relationship Management (Crm)
• Outsourcing
• Call Center
• Inbound Marketing
• Contact Centers
• Telemarketing
• Enterprise Software
• Account Management
• Telecommunications
• Solution Selling
• Contract Negotiation
• Salesforce.com
• Customer Satisfaction
• Call Center Development
• Workforce Management
• Customer Retention
• New Business Development
• Business Development
• Customer Experience
• Sales
• Sales Process
• Strategy
• Management
• Strategic Partnerships
• Crm
• Marketing
• Operations Management
• Direct Sales
• Program Management
• Professional Services
• Managed Services
• Call Centers
• Leadership