Thomas Frossell

About Thomas Frossell

As Group Head of Data & Analytics Customer Operations, I lead a global team of employees across six continents responsible for driving operational efficiencies that ensure LSEG remains customer centric, providing clients with an optimal experience across their many touchpoints with the organization. I thrive on working through organizational transformation and complex change management initiatives, and have a proven track record of successfully leading, including aspects of LSEG’s acquisition of Refinitiv and the integration of the two companies in the $27-billion deal. My motto is to never be satisfied with the status quo. I like to be inspired, build a vision, bring it to life through the team and deliver results. Collaboration, keen business acumen and the ability to build cohesive teams empowered by accountability are my hallmarks. I strive to meet or exceed business commitments and have received among the highest employee engagement scores in the company.Since beginning my career at Reuters in 1990, I have had the opportunity to live and work in multiple geographies including London, Geneva, Hong Kong and New York.I hold a Bachelor of Arts Honors Degree in Business Finance at the University of London; and spend my free time with my wife, children, travelling and playing golf.

Experience

1. Group Head, Data & Analytics Customer Operations

   LSEG

   Sep 2021 — Present · New York, NY, US

   As Group Head of Data & Analytics (D&A) Customer Operations, I lead a global team of employees across six continents responsible for driving operational efficiencies that ensure LSEG remains customer centric, providing clients with an optimal experience across their many touchpoints with the organization. I thrive on working through organizational transformation and complex change management initiatives, and have a proven track record of successfully leading, including aspects of LSEG’s acquisition of Refinitiv and the integration of the two companies in the $27-billion deal. My motto is to never be satisfied with the status quo. I like to get inspired, build a vision, bring it to life through the team and deliver results. Collaboration, keen business acumen and the ability to build cohesive teams empowered by accountability are my hallmarks. I strive to meet or exceed business commitments and have received among the highest employee engagement scores in the company.

Education

• University of London

  Business Analytics

  1989 — 1992

Skills

• Business Strategy
• Account Management
• Change Management
• Call Center
• Leadership
• Sales Management
• Salesforce.com
• Sales
• Product Management
• Customer Retention
• Customer Service
• Customer Satisfaction
• Training
• New Business Development
• Strategic Planning
• Strategy
• Call Centers
• Business Development
• Process Improvement
• Solution Selling
• Operations Management
• Service Delivery
• Business Analysis
• Innovation Management
• Sales Process
• Management
• Team Building
• Program Management
• Networking
• Time Management
• Team Leadership
• Vendor Management
• Customer Experience
• Crm
• Team Management