Tom Farkas

About Tom Farkas

Over the past decade, I have honed my skills and knowledge in various industries including transportation, financial services, energy, and information technology. The core competencies required for these roles have allowed me to gain valuable skills and experience in my working career.In my previous roles, I was responsible for company sales profitability, business development, and account management. By building rapport and maintaining strong relationships with various stakeholders, such as commercial and government clients, business owners, customers, and internal teams, I have built the skills needed to be an expert Account Manager & Sales Professional. Aside from my experience in sales and account management, I possess a range of additional strengths. My exceptional communication skills enable me to effectively articulate ideas, build rapport, and communicate with internal and external stakeholders. I am adept with public speaking and presentations to larger audiences. I am confident with leading and motivating teams while fostering a collaborative environment that drives productivity and achieves outstanding results. My strong time-management skills enable me to effectively prioritize tasks, meet deadlines, and adapt to changing business needs.Words to live by:\"Timing & Opportunity\"- Be patient, your time will come.

Experience

1. Customer Success Manager

   Edmunds GovTech

   May 2024 — Present · Atlantic City, NJ, US

   Liaison for government / local municipal clients to assist in meeting needs/goals and the utilization of products and services to meet those objectives. Delivering a better technology experience for local government.• Company to Client Liaison - cultivate and maintain long-term relationships with customers to promote products and services. • Relationship Management - building and maintaining relationships with a portfolio of customers by assisting them with onboarding, training, and adoption of software products or services. • Sales & Services - responsible for ensuring clients are meeting their goals regarding the use of products and services.• Industry Expertise - leverage industry expertise to guide customers on industry trends, best practices, and innovative ways to achieve their evolving goals.• Proactive Insight - intervenes through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships. • Maximize Return of Investment - assist customers in maximizing ROI by ensuring they utilize products and services completely and efficiently and promote continuing education tools and opportunities to empower customers to be more self-sufficient.• Intradepartmental collaboration - working along side Product Management, Sales, Professional Services and Customer Support teams to best identify common issues and their resolutions. • Solution Oriented Focus - facilitate prompt resolution for customer issues and concerns by gathering information, and assessing needs.CSM Top Skills- Customer Discovery- Success Planning- Relationship Management- Strategic Revenue Growth- Expansion Enabler - Product Adoption- AI Strategist- Team AI Architect- Analyzing Data- Detecting / Decoding Churn Risk- Reviews -> BPR / QR / ARTools/ Customer Relationship Management Systems: Salesforce Vitally Jira Atlassian Confluence Additional proprietary software

Education

• Kean University

  Bachelor’s Degree, Economics

  2003 — 2008

Skills

• Client Relations
• Customer Service
• Employee Training
• Whole Life Insurance
• Financial Planning
• Estate Planning
• Account Management
• Marketing
• Microsoft Office
• Public Speaking