Tomeka M Robinson
Strategic Growth Leader | Accelerating Innovation & Customer Centric Impact
- Role
- Director, Customer Relationship Management Process at Progressive Insurance
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Tomeka M Robinson
Passionate about transforming complex business challenges into clear, customer-focused growth opportunities. I combine strategic vision with hands-on leadership to drive innovation, simplify processes, and deliver measurable impact. Skilled at aligning cross-functional teams and leveraging data to enhance customer experiences and accelerate business success.Core Competencies Strategic Planning & Business Growth Building High-Trust Cultures Vendor & Partner Growth Strategies Multi-Product & Multi-Partner Acquisition Strategies Leveraging Customer Insights & Competitive Intelligence Financial & Organizational Growth Strategies Repeatable Process Design for Scale Customer Experience LeadershipIT Portfolio Management Data Science, AI/ML, & Personalization Change Management
Experience
Director, Customer Relationship Management Process
May 2025 — Present · Cleveland, OH, US
Driving enterprise-wide simplification to enhance both employee and customer experiences across all insurance product lines. Lead strategies that reduce complexity, automate work, and streamline tools, enabling front-line teams to deliver faster, higher-quality service while improving customer satisfaction.
Education
Cleveland State University
MBA
Howard University
BBA
Skills
- Supply Chain
- Global Strategy Development
- Voice of the Customer Analysis
- Preparation of Business Cases
- Curriculum Development
- Global Business Development
- Market Analysis
- Cross-Functional Team Leadership
- Competitor Intelligence
- Product Development
- Marketing Strategy
- Strategy
- Managing Workflow
- Program Management
- Supply Chain Management
- Competitive Analysis
- Customer Experience
- Manufacturing
- Forecasting
- Strategic Planning
- Leadership
- Business Development Consultancy
- Customer Service
- Managing Processes
- Execution of Business Plans
- Team Leadership
- Public Speaking
- Market Research
- Management
- Team Building
- Stage-Gate
- Six Sigma
- Business Development
- Process Analysis
- Fulfillment Management
- Managing Project Budgets
- Process Improvement
- Problem Solving
- Customer Intelligence
- Communication Skills
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