Tomeka Stewart
Customer Service Sales Support Manager @Power & Tel
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WORK HISTORY
Customer Service Sales Support Manager @Power & Tel
Manage the day-to-day operations of a team of at least 20 Customer Service/Sales Support staff as they provide support to Account Managers, Inside Sales Managers, the Director of Sales and the Director of Customer Service. Develop and coordinate procedural, technique, and product training for Customer Service/Sales Support staff. Interface with Customer Servicde/Sales Support daily to help analyze their needs, improve skills and offer support & direction. Reviews and analyzes appropriate AM/Sales Support sales & GP goals monthly. Work with other department managers to help Customer Service/Sales Support operate within guidelines and work more efficiently. Promote a customer centric culture to improve metrics and NPS scores.
EDUCATION
University of Memphis
BS, Organizational Leadership
SKILLS
ABOUT TOMEKA STEWART
Experienced Instructional Designer/Facilitator and Manager with a demonstrated history working in the various industries. Skilled in Operations Management, Training Facilitation, Instructional Design, Contact Centers, Customer Service and Project Management. Strong professional with a focus on innovation and providing the ultimate training experience.
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