Tomeka Moore
Emergency 911 at Cincinnati ECC
- Role
- Floor Manager (Lead Csr Level Iii) at Hillrom
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Tomeka Moore
A experienced Client Success Leader with a demonstrated history of working in a…
Experience
Floor Manager (Lead Csr Level Iii)
Feb 2005 — Present · Batesville, IN, US
Responsible for creating and maintaining exceptional customer, employee and shareholder value by providing excellent customer service. Oversight of contact center agents and their productivity including monitoring & managing call flows in queues, phone calls back, and average service to answer during high call volumes.
Education
Trident Technical College
Associate's degree, Radiology Technology
2007 — 2010
Trident Technical College
Associate of Science - AS, Health
Cincinnati State Technical and Community College
Associate's degree, Business Administration and Management, General
2017 — 2019
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