Thomas Eglin

About Thomas Eglin

As Senior Director of the Transformation Portfolio at UMass Memorial Health’s Center for Innovation and Transformational Change (CITC), I lead a dynamic team of Program Managers, Project Managers, and Business Analysts to execute strategies that drive positive, system-wide impact in healthcare. My mission is to transform patient care and operational excellence by fostering relationships, aligning with leadership priorities, and empowering teams to make a difference.Guided by principles of integrity, clarity, and excellence, I approach leadership with a commitment to listening, supporting, and building trust—because relationships make the difference. At CITC, we live by a Code that champions respect, inclusivity, and a balance of hard work and fun. Our team of Lean Practitioners and Ambassadors thrives on collaboration, learning from challenges, and delivering measurable outcomes that advance UMass Memorial Health’s mission of improving community health.I’m passionate about creating environments where diverse perspectives are valued, and every initiative enhances healthcare delivery. Let’s connect to drive meaningful change in healthcare together!

Experience

1. Senior Director, Transformation Portfolio Umass Memorial Health

   UMass Memorial Health

   Feb 2018 — Present · Worcester, MA, US

   Senior Director, Transformation PortfolioUMass Memorial Health – Center for Innovation and Transformational Change (CITC)• Lead a high-performing team of Program Managers, Project Managers, and Program Business Analysts to execute strategies that enhance patient care and operational efficiency across UMass Memorial Health. • Foster a collaborative, inclusive culture aligned with CITC’s Code, emphasizing respect, life balance, and recognition of diverse contributions. • Drive alignment with leadership team priorities, ensuring focus on high-impact transformation programs that advance healthcare delivery and system-wide outcomes. • Champion Lean methodologies as a team of Lean Practitioners and Ambassadors, streamlining processes to improve quality, reduce costs, and enhance patient experiences. • Build strong relationships by being available, listening actively, and supporting team growth, creating an environment where trust and innovation thrive.

Education

• Westfield State University

  BA, Political Science

  1982 — 1984

Skills

• Team Leadership
• Erp
• Hospitals
• Quality Assurance
• Pmp
• Management
• Project Planning
• Business Transformation
• Professional Services
• Software Implementation
• Erp/Crm
• Business Intelligence
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Requirements Gathering
• Strategic Planning
• Integration
• Healthcare Industry
• Infrastructure
• Software Documentation
• Sdlc
• Analytics
• Vendor Management
• Software as a Service (Saas)
• Healthcare
• Process Improvement
• Cross-Functional Team Leadership
• Clarity
• Visio
• Process Engineering
• Healthcare Information Technology (Hit)
• Project Management Office (Pmo)
• IT Management
• Hl7
• Program Management
• Erp Design
• Project Management