Tom Egan
Change Management Professional
- Role
- Performance Assessment Manager at Exelon
- Location
- Oswego, IL, US
- LinkedIn followers
- 500 followers
About Tom Egan
I am an experienced executive actively seeking new opportunities and open to relocation. My background includes project management, consulting, workforce management, change management and leading large contact center operations.
Experience
Performance Assessment Manager
Aug 2023 — Present · US
Support Manager for the Change Management Peer Group. Driving business plan activities in creating an OCM Center of Excellence.Oversees the Concierge Resource Model for Change Practitioners.
Education
University of South Alabama
BA, Political Science
1981 — 1986
Northern Illinois University
MBA, Business Administration and Management, General
2011 — 2015
Skills
- Analysis
- Leadership
- Business Process
- Negotiation
- Process Improvement
- Customer Relationship Management (Crm)
- Call Center
- Cross-Functional Team Leadership
- Project Management
- Coaching
- Program Management
- Customer Experience
- Performance Management
- Crm
- Selling
- Team Management
- Strategy
- Strategic Planning
- Account Management
- Change Management
- Vendor Management
- Business Analysis
- Collections
- Customer Relations
- Outsourcing
- Business Process Improvement
- Team Leadership
- Contact Centers
- Sales Management
- Customer Satisfaction
- Training
- Outstanding Customer Service
- Customer Retention
- Customer Service
- Management
- Team Building
- Operations Management
- Workforce Management
- Consultative Selling
- Call Centers
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.