Thomas Dsouza
Principal Client Partner @Lavasource
Signup · Get unlimited contacts
WORK HISTORY
Principal Client Partner @Lavasource
ON, CA
In this hybrid role at Lavasource HR I\'ll be leveraging my deep understanding of Dayforce to design, deliver, and spearhead services solutions for customers, collaborating with Solutions Consultants and Practice Leaders to align Dayforce customer requirements.I\'ll also continue to partner with Dayforce, and continue to develop strong relationships with Dayforce Account Executives and the Dayforce Client Partner Team to create integrated solutions in joint sales opportunities; adding depth, context, and understanding of customer scope, expectations, and value drivers based on broad knowledge and insights into business needs.
EDUCATION
Sheridan College
Information Technology Professional
University of Toronto
BA
University of Newcastle
Primary Education
SKILLS
ABOUT THOMAS DSOUZA
I am an accomplished Project Manager, Senior Service Delivery Manager, and Team Leader, committed to operational excellence, continuous improvement, and superior service delivery. Demonstrated through on time and in spec project delivery, enhanced customer relationships, improved satisfaction and retention.Project Management | Business Analysis | Program Management | Risk Management | Leadership | IT Service Management (ITSM)| ITIL | Service Delivery | Improve Customer Service | Change Management | Process Improvement | PMP EligibleSpecialties:+10 years of Project Management experience +8 years of Professional Service Delivery management experience Ensuring customer and business insights define service offerings Service offering design and pricing Developing, documenting and improving operational processes Team and resource management, training, and department growth SLA attainment, RFP responses KPI design, performance, and reporting Sales and Client interfacingA bit more about me.I have held various roles during +18 years career in IT - from support, to business analysis, to services, to solution sales, to project & team management, and program management of strategic initiatives. I really love what I do and I am told my enthusiasm is displayed through my commitment to operational excellence, continuous improvement, my passion for service delivery, and ultimately demonstrated through my results.I enjoy helping others understand technology and business process in order to succeed and achieve their desired outcomes. This has earned me a reputation of a leader in both project management and service delivery with a long track record managing direct customer relationships, and delivering tangible business results.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.