Tom Ditzler

About Tom Ditzler

I specialize in business process, technology and helping customers (both internal and external) achieve and exceed their business goals.I accomplish this by understanding the customer\'s business, needs, and desires, then applying a variety of skills and experience in product management, program and project management, business analysis, facilitation, training, organizational change management, Lean, Scrum, and numerous technology platforms.Specific examples include * Director of Portfolio Management driving long-range product strategy and figuring out \'what\'s next\' to drive growth and customer satisfaction* Leading a company through all aspects of a full lifecycle enterprise Order-to-Cash implementation of SAP ECC, CRM, and Business Warehouse - on time, on budget, and on scope* Effective execution of Scrum Master role on a net new Ecommerce implementation of IBM WebSphere Commerce V7 which increased customer traffic, improved conversion rates, and increased revenue* Implementation and support of Salesnet.com to improve collaboration among multiple sales teamsI am currently leading our innovation team to discover new opportunities and differentiate our offerings to bring unique, lasting solutions to the transportation, safety, construction, healthcare, food safety, and other markets.Specialties: Certified Scrum Product Owner (CSPO), Certified project manager, product management, Scrum, business analysis, facilitation, training, Lean, SAP Business Intelligence, SAP Portal, and SAP Customer Relationship Management (CRM), IBM WebSphere Commerce and associated business tooling.

Experience

1. Director of Innovation

   J. J. Keller & Associates, Inc.

   Oct 2024 — Present · Neenah, WI, US

Education

• University of Wisconsin–Oshkosh

  Bachelor of Music, Business Emphasis

  1990 — 1994

• Berklee College of Music

  Music

  1988 — 1990

Skills

• Business Process
• Team Leadership
• Scrum
• Integration
• Business Intelligence
• Leadership
• Customer Relationship Management (Crm)
• Sap Crm
• Crm
• Employee Training
• Sap Bw
• Agile Methodologies
• Management
• Team Building
• Business Analysis
• Analytics
• Business Strategy
• Program Management
• Strategy
• E-Commerce
• Functional Architecture
• Lean Initiatives
• Training
• Sap Products
• Enterprise Software
• Software Documentation
• Design Thinking
• Marketing
• Process Improvement
• Business Process Improvement
• Sap Erp
• Strategic Planning
• Agile
• Product Management
• Project Management
• Cross-Functional Team Leadership
• Customer Experience
• Ibm Websphere Commerce
• Analysis
• Change Management