Tom Crowther
IT Director @Belvoir Group
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WORK HISTORY
IT Director @Belvoir Group
Promoted to IT Director to lead technology strategy, cyber security, and IT operations across head office, a distributed franchise network, and a financial services division, supporting users nationwide. Responsibilities Define and deliver technology strategy aligned to business growth, operational priorities, and risk appetite. Provide executive and board-level reporting on technology risk, cyber security, resilience, and investment decisions. Lead and develop technology teams and partner ecosystems, building capability and setting clear direction. Own and govern the IT operating model, including budget, suppliers, and service delivery performance. Establish governance frameworks to strengthen risk management and control. Lead cyber security strategy, including controls, awareness, and incident readiness. Oversee transformation programmes, including cloud adoption, CRM strategy, and platform consolidation. Lead a blended internal and partner delivery function, driving accountability and continuous improvement. Business impact Strengthened cyber security posture, improving visibility, control, and risk management across a user, multi-site environment. Enabled scalable growth and operational consistency through platform standardisation across a 500-site network. Reduced risk and technical debt by transitioning to a cloud-first operating model. Improved commercial efficiency through supplier management and contract renegotiation, delivering £150k+ annual savings. Enhanced executive decision-making by translating technology risk into clear commercial impact. Introduced a structured IT due diligence approach, improving visibility of risk, current state, and investment requirements for M&A.
EDUCATION
De Montfort University
HND, in Computing
Grantham College
GNVQ in IT
SKILLS
ABOUT TOM CROWTHER
Getting the technology and governance balance right in franchised organisations means making it work for both franchisor and franchisee. This is where it can get complicated.I’m an IT Director with 20+ years’ experience leading technology strategy, cyber security, and operations across complex, multi-site, multi-brand franchised organisations, including operating at Senior Management Team level within an AIM-listed environment.I’ve shaped technology strategy, strengthened governance, and aligned investment decisions to support growth and operational resilience.My leadership style is calm and collaborative, focused on setting clear direction, building high-performing teams, and working with partners to deliver secure, scalable, and commercially aligned outcomes. Skills IT Strategy & Roadmapping | Technology Governance & Risk Management | CRM Implementation & Consolidation | AI Strategy & Adoption | Multi-Site & Franchise IT Leadership | Vendor & Commercial Management | Operational Resilience & Business Continuity | ITIL-Aligned Service Delivery | Executive Advisory | AIM Listed Governance | M&A Due Diligence & Integration | Microsoft 365 & Cloud Transformation | Cyber Security | Technology Transformation Industry I work within the franchise sector, where technology operates across a network of individually run businesses with varying levels of maturity, systems, and ways of working. I focus on bringing clarity, control, and consistency without disrupting how the network operates. Key achievements Oversaw Microsoft 365 Modern Workplace transformation, increasing Secure Score to circa 90%. Led transition to a cloud-first operating model, reducing technical debt and improving scalability and resilience. Implemented Microsoft Dynamics 365 Sales, increasing sales efficiency by 30%. Renegotiated key supplier contracts, delivering significant annual cost savings while maintaining service quality. Strengthened cyber security posture, reducing successful phishing interactions by 40%. Played a key role in a franchise-wide CRM consolidation, migrating 320 offices onto a single platform.
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