Tom Cosgrove
Vice President, Team Manager - Customer Service & Support Analysts @Gartner
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WORK HISTORY
Vice President, Team Manager - Customer Service & Support Analysts @Gartner
Windsor, IE
Manage a team of 6 Customer Service & Support Analysts researching best practices and advising heads of function in large enterprise B2B/B2C organizations on business insights covering topics such as Customer Experience and Value, Strategic Planning & Budgeting, Organizational Structure & Delivery Models, Customer Success & CLV, Digital Channel Deployment & Management, Multi-Channel/Omni-Channel/Dynamic Channel, Self-Service Adoption & Success, Analytics & Insight, and Tech Market Coverage.
EDUCATION
Bucknell University
B.A., Economics, Marketing
The Ohio State University Fisher College of Business
MBA, Marketing Strategy & Innovation Practice
Saddle River Day School
High School, College Preparatory
SKILLS
ABOUT TOM COSGROVE
Gartner Business Insights team leader for the B2B Customer Service & Support practice. Managing 5 Expert Analysts and Advisors that create best practice insights based on industry-leading research and consult with heads of this function. Previous commercial strategy consultant and advisor to CSO/CRO/CCOs of B2B organizations large and small, pan-industry. Technology and services purchasing insight & support leader for Experts serving functional leaders of Gartner client organizations. Specific sectors of focus and expertise lie in the realms of Indirect Partner/Alliance/Channel Management and data-driven Go To Market Strategy development, along with buying journey execution and leverage.
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