Tom Coppard

Delivery & Operations Lead @John Lewis & Partners

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Delivery & Operations Lead @John Lewis & Partners

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Bracknell, GB

Supplier rfp, procurement and onboarding.Provide governance oversight of strategic partners.Mobilise delivery resource with strategic partners.GRC leadership - establishing control frameworks, testing regimes and risk management to C-suite levelManaging multivendor tech SIAM model to Financial Services domains.Develop and manage intragroup managed service agreement.Manage multiyear opex investment.Manage contract renewal and negotiations.Work closely with CISO and CIO to align on priorities.Provide day-to-day oversight for operational outcomes including incident (silver, bronze response, continuity, ops resilience and major incident coordination) and continuous delivery.work with enterprise and solution architect to align on technology patterns.

SKILLS

Product SupportIT Service ManagementAccount ManagementGoogle App EngineOnsite CoordinationWanAndroidOnline MarketingAutocadLinkedinSpectrumSocial MediaCisco TechnologiesGoogle DocsDnsGoogle SitesTechnical SupportGoogle MapsSales SupportGoogle AppsDomain RegistrationService NowYoutubeDesktop SupportItil CertifiedCamtasiaGotomeetingWebinarsBlackberryBusiness ServicesBranch OperationGoogle AdwordsFacebookActive DirectoryWindows ServerIbm MainframeItil V3 Foundations CertifiedWebexWindows 7Casd

ABOUT TOM COPPARD

Delivery & Ops Lead for Insurance products @ John Lewis Partnership

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Tom Coppard — Delivery & Operations Lead at John Lewis & Partners in London, GB | Unifers