Tom Carmichael

Consultant - Architecture, Engineering & Devops @PA Consulting

Lead Software Engineer | AI Training Platform SaaS SolutionLeading development of a SaaS platform for contact center training, utilizing AI for complex role playing. Technologies include Next.js and AWS to deliver a scalable, cloud-native solution. • End-to-end development, from architecture and design to deployment and operation. • Implementing key AI voice features to enhance user training experiences. • Ensuring seamless deployments and operation, with complex B2B requirements. Enterprise Cloud Architect | Public Sector ClientLed strategic cloud initiatives to enhance the maturity, resilience, and governance of a large-scale enterprise cloud platform. • Cloud Resilience Analysis: Led the resilience analysis for critical workloads, delivering a series of actionable initiatives that significantly enhanced platform stability and fault tolerance. • Platform Maturity & Optimization: Conducted Well-Architected Reviews and Landing Zone assessments to identify key improvement areas, driving initiatives that optimized cloud infrastructure performance and governance. • FinOps: Co-developed 2023 FinOps strategies, creating cost optimization dashboards that empowered product teams to manage cloud costs efficiently, aligning cloud spending with business objectives. Cloud Governance & Standards: Facilitated cloud governance working groups, collaborating across teams to establish and refine cloud standards, best practices, and security guidelines, ensuring alignment with organizational policies.