Tom Yang
- Role
- Rvp - Majors Retail at NiCE
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Rvp - Majors Retail
Jan 2023 — Present
Our Majors Retail team works with the most iconic brands in the world, driving the best experiences and outcomes that customers have ever seen. From every CX entry point to every performance metric and everything in between, we help brands bring their best to their customers, and drive top and bottom lines. Our technology spans a broad portfolio in this space, from CCaaS and WFM to Virtual Agents and Retail AI. If you\'re curious about our secret sauce, please reach out for a chat!
Education
University of Washington
B.A., International Studies
Skills
- Public Sector
- Crm
- Leadership
- Business Process Improvement
- Training
- Cognos
- Enterprise Software
- Integration
- Saas
- Daptiv
- Process Improvement
- Strategic Planning
- Rightnow
- Cross-Functional Team Leadership
- Project Portfolio Management
- Product Management
- Html
- Program Management
- Team Leadership
- Sharepoint
- Project Management
- Cloud Computing
- Homeland Security
- Strategy
- Public Speaking
- Customer Relationship Management (Crm)
- Account Management
- Business Intelligence
- Netsuite
- Management
- Pmo
- Windows
- Troubleshooting
- Team Building
- Agile Project Management
- Software as a Service (Saas)
- Salesforce.com
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