Tom Broome
Global Head of Professional Services @Personio
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WORK HISTORY
Global Head of Professional Services @Personio
London, GB
Reporting to Co-founder & COO, I lead Professional Services globally for Europe\'s leading HR platform ($X00M ARR, 15K customers). P&L ownership for 100+ internal & partnerships delivery team members.
EDUCATION
BPP University
Chartered Institute of Management Accountants
University of Nottingham
BSc Hons, Psychology
SKILLS
ABOUT TOM BROOME
I build revenue engines for next-gen B2B SaaS companies.Currently at Personio ($300M ARR) leading global Professional Services. Previously scaled Customer Success at project44 from $10M to $55M ARR across EMEA and APAC, consistently delivering 130%+ net retention.I\'ve spent the last three years transforming how CS and PS teams scale using AI. We built predictive health scoring models, automated engagement workflows and deployed AI-powered onboarding. Results: 35% faster time-to-value, 50% lower cost-to-serve and 10PP higher retention with 2.5x customer coverage per CSM.I care about three things: turning CS into a revenue function, building teams that scale efficiently (4 to 100+ people) and making retention predictable through data and automation. The more complex the product and the faster it evolves, the more interesting the challenge.
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