Tommy Solberg
Senior Manager, Support Services
- Role
- Senior Manager, Support Services at Prime Residential
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Support Services
Apr 2024 — Present · San Francisco, CA, US
As a dedicated IT management professional, I provide high-quality oversight for Helpdesk and Application Support functions, ensuring optimal performance and user satisfaction. I oversee the resolution of support tickets related to hardware, networking, and applications like Office 365 and RealPage. I collaborate with key stakeholders to address high-profile IT issues and enhance automation for a seamless user experience.In addition to technical leadership, I focus on communication and technology promotion by developing initiatives to improve support services and position the team as a center of excellence within the organization. I lead efforts to coach and develop Helpdesk staff, fostering a culture of effective problem resolution and continuous learning. I ensure that we attract and retain top talent while staying abreast of industry advancements to enhance our support capabilities.
Skills
- Lease Administration
- Property Management
- Rentals
- Customer Service
- Landlord
- Condos
- Budgets
- Management
- Real Estate Development
- Real Estate
- Apartments
- Marketing
- Negotiation
- Leases
- Residential Homes
- Investment Properties
- Microsoft Office
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