Tom Barch

About Tom Barch

My unwavering commitment to optimizing for customer success has allowed me to lead high-performing teams and drive growth and profitability for organizations. I am always looking for ways to conceptualize and introduce creative initiatives that achieve organizational goals, improve profitability, and increase employee engagement. I possess strong communication and interpersonal skills, which allow me to build productive relationships and impact technical and business outcomes at all organizational levels.The areas where I excel include:• Team Leadership & Development• Budgeting & Forecasting• Process Analysis & Optimization• Project Planning & Execution• Customer Satisfaction & Retention• Revenue & Profit Growth• Professional Services Management• Customer Success Management• Technical Support ManagementIf you\'re looking for someone who can lead your team to success, drive revenue growth, and provide exceptional customer service, I\'m the professional you need. Let\'s work together to achieve your goals and exceed your expectations.

Experience

1. Chief Program Manager, Transportation Ni Test & Measurement at Emerson

   NI (National Instruments)

   Apr 2024 — Present · Austin, TX, US

   Managed delivery of complex customer solutions and services through multiple routes to market at top transportation accounts, collectively worth over $30M in annual revenue.• Led the creation and improvement of financial dashboards, processes, and reporting templates to increase visibility and drive accountability of the Customer Program Management Team.

Education

• University of Pittsburgh

  MS

• University of Michigan

  BSE

Skills

• Microsoft Office
• C
• Java
• Clearcase
• Matlab
• Fpga
• Software Development
• Verilog
• Labview
• System Design
• Visual Basic
• Certified Labview Architect
• Microsoft Access
• Testing
• Subversion
• Doors
• C++
• Vhdl