Tomasz Bieńkowski

Lead Service Designer @bp

Led a design team to create the Aral Fleet platform, enhancing the experience for fleet managers and colleagues while driving operational efficiency. Spearheaded the design of the platform, ensuring seamless interactions and intuitive navigation.• As design lead within a cross-functional team of product managers, engineers, and designers, I oversaw the design process to align with the project vision and user needs.• Partnered with the product manager to translate business requirements into the digital product that streamlined fleet management processes and boosted user satisfaction.• Contributed hands-on as a service design practitioner, mapping current and future state journeys and handing them over to the product designers:• Collaborated with PMs to shape product strategy at the group level.• Coordinated cross-functional teams, ensuring alignment and delivery of high-quality outputs.• Delivered key service design inputs, successfully integrating AI into critical business processes. • Actively participated in growing and nurturing BP\'s global design community by sharing knowledge, promoting best practices, and fostering a culture of collaboration and innovation.• Played a key role in driving initiatives aimed at enhancing service design standards and building stronger connections between designers across different regions.