Tomasz Krupa
Technical Support Manager @Judopay, Wired In Fabrick
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WORK HISTORY
Technical Support Manager @Judopay, Wired In Fabrick
London, GB
Technical Support Manager | Judopay Payments PlatformI deliver expert support to merchant developer teams at Judopay, contribute to the technology roadmap, and implement innovative solutions.Responsibilities:• Senior team member shaping the future of Judopay technology• Manage day-to-day technical service desk operations• Provide expert support for Judopay\'s financial products and services (SDKs, APIs, SQL)• Monitor performance and key events (Splunk, OpsGenie)• Update and maintain SDKs (DotNet, PHP, JavaScript)• Conduct in-depth problem analysis, identify root causes, and implement solutions• Create custom integrations for streamlined merchant onboarding (Python, WordPress, Web SDKs)• Integrate AI into the documentation portal (OpenAI and Google Gemini)• Contribute to Development Documentation Portal reducing merchant queries• Collaborate with commercial teams on sales and demos, providing technical expertise• Respond rapidly to incidents and outages, analyze logs for performance and scalability
EDUCATION
Szkola Podstawowa im.A. Krzyzanowskiego, Busko Zdroj, Poland
GCSEs (equivalent), subjects including Maths and English
University of Lodz
International Affairs
Liceum Ogolnoksztalcace im. A. Dygasinskiego, Chmielnik, Poland
A-Level (equivalent), subjects including History, English, Computing, Maths, Physics
Network Professional Programme, Just IT Training Ltd, London
Information Technology
The Open University
Foundation degree, Computing and IT Practice
SKILLS
ABOUT TOMASZ KRUPA
I am an IT enthusiast with a passion for computing and in particular technical support. As Operations Manager in Lucera Financial Infrastructures my responsibilities included supporting Production/UAT/Dev/QA deployments of Linux based Fintech Fixed Income Aggregation software called Algomi ALFA into AWS and Azure cloud. ALFA software was created in house for processing, normalization and structuring of market data received from selected data venues. I was responsible for maintaining Algomi ALFA running on EC2/VM server stack (earlier version) and containerized version running on Amazon Elastic Kubernetes Service (latest version).Maintaining backend systems, monitoring application logs using ELK stack required pro-active and focused approach, whilst working closely with DevOps Department and R&D I had a chance collaborating on projects which were mostly focused on creating semi-automated tools based on Linux bash scripts and Python, which then has been successfully put into Production allowing distributed monitoring of multiple Kubernetes nodes and orchestrating them.I work with Linux Debian, RedHat Enterprise Servers and MS Windows Server 2008/2012 Operating Systems professionally for nearly eight years now. As a hobbyist I have got more than twelve years’ experience with Debian desktop environments. I\'m a big fan of Open Source software in general, currently studying for AWS Sys-Ops Associate and Solutions Architect Certification, gaining experience with Python programming language and Open University Foundation Degree course in Software Engineering (Java)- which I have completed successfully as of 15/06/2020.
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