Tom Asher
- Role
- VP, Global Support at Twist Bioscience
- Location
- Fairfax, CA, US
- LinkedIn followers
- 500 followers
About Tom Asher
Highly motivated and experienced executive in orchestrating customer support…
Experience
VP, Global Support
Dec 2021 — Present
A demonstrated record of success and achievement at this biotechnology company that manufactures synthetic DNA and DNA products for a wide range of industries, marked by a series of promotions to positions of increased influence, authority, and accountability. Valued as a top servant leader capable of scaling and leading a team to keep pace with 40% annual growth for four consecutive years- Pioneered the launch, growth, and continued leadership of the global support function from the ground up, dedicated to delivering exceptional client experiences- Established and manages teams engaged in customer support, scientific technical support, and key account management.
Skills
- Outsourcing
- Entrepreneurship
- Call Centers
- Marketing Strategy
- Marketing Research
- Program Management
- Training
- Marketing
- Team Leadership
- Process Improvement
- Long-Term Customer Relationships
- Management
- Market Research
- Recalls
- Quality Assurance
- Global Business Development
- Customer Service Management
- Customer Service
- Customer Satisfaction
- Call Center Development
- Team Mentoring
- Customer Experience
- Data Analysis
- Analysis
- Vendor Relationships
- Vendor Management
- E-Commerce
- Salesforce.com
- Crm
- Copc
- Cross-Functional Team Leadership
- Business Development
- Customer Retention
- Strategic Planning
- Product Management
- Customer Insight
- Brand Loyalty
- Sales
- Business Process Improvement
- Customer Relationship Management (Crm)
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