Tomas V.
Operations Coordinator Team Leader Belgian Claims @Alan
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WORK HISTORY
Operations Coordinator Team Leader Belgian Claims @Alan
Toulouse, FR
Coordinate cross-functional operations supporting Alan\'s rapid European expansion, ensuring seamless service delivery across multiple projects.• Lead process optimization initiatives that have improved operational efficiency and reduced processing times for member services• Collaborate with international teams to standardize operational procedures and maintain quality standards across all touchpoints• Support implementation of digital solutions and automation tools to enhance operational scalability
EDUCATION
University of Antwerp
Bachelor's degree, Political Science and Government
KU Leuven
Master, Govermental Management
ABOUT TOMAS V.
There\'s something magical about the moment when complex operational processes click into place—when everything flows seamlessly and efficiently. I discovered this passion early in my career, but joining Alan in January 2023 truly allowed me to transform it into meaningful impact.As an Operations Coordinator at Europe\'s most innovative health insurance company, I\'ve spent the past 2+ years supporting Alan\'s remarkable growth while helping revolutionize how people experience healthcare. Every process we optimize and workflow we streamline directly impacts real people\'s health and wellbeing—that\'s what drives me most about operations.My diverse background—from leading digital transformation in Belgium\'s healthcare sector to managing international retail operations—gives me a unique perspective on operational excellence. Combined with my trilingual capabilities (Dutch, English, French), I bridge different operational cultures within our growing European team.**At Alan, I\'ve contributed to initiatives that have enhanced operational efficiency across multiple European markets, supported seamless member experiences during rapid growth, and implemented scalable process improvements.**I\'m passionate about the future of healthcare operations, where cutting-edge technology meets deeply human-centered service—exactly what we\'re building at Alan.
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