Tomas S. Barrios
Personal Travel Professional @The Ritz-Carlton Yacht Collection
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WORK HISTORY
Personal Travel Professional @The Ritz-Carlton Yacht Collection
Fort Lauderdale, FL, US
Champion of Guest Service: Cultivating enduring relationships through outbound calls, email, and webchat, transforming guests into lifelong advocates of the Ritz-Carlton Yacht Collection- Elevate Experiences: Facilitating final payments and introduce additional offerings such as The Ritz-Carlton Spa, The Shore Collection, Air, Hotels, and exclusive Bonvoy benefits- Proactive Engagement: Efficiently processing leads, aligning with company Service Level Agreements to ensure every guest\'s journey is seamless and delightful- Intuitive Service: Anticipating and exceeding guest expectations, offering a personalized touch at every stage of the reservation process- Steward of Knowledge: Deepening my understanding of the luxury cruise industry and our offerings, providing expert recommendations tailored to each guest\'s desires- Continuous Growth: Engaging in daily team meetings and training sessions to refine my expertise in internal processes, products, and destinations
EDUCATION
Florida International University
Bachelor's degree, International Relations and Public Affairs
ABOUT TOMAS S. BARRIOS
A dedicated and goal-oriented hospitality professional with extensive experience in…
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