Thomas Andrychowski

About Thomas Andrychowski

I’m a Program and Enablement Leader who turns data and AI-driven insights into scalable learning systems, stronger teams, and measurable customer and business impact. Proven record driving global readiness and operational excellence. Over two decades at Microsoft, I’ve led global initiatives that transformed support readiness, reduced incident volume, accelerated time to resolution, and improved customer satisfaction while empowering employees to deliver excellence at scale.I specialize in bridging operational data, customer voice, and AI analytics to design enablement programs that drive both efficiency and capability. My approach blends structured program management (OKRs, governance, benefits tracking) with practical learning design, guided troubleshooters, self-help tools, and AI-assisted curricula that make knowledge accessible and actionable.Core strengths:• Program & Project Management | Enablement Strategy | Learning & Development Leadership• AI + Analytics | Change Management (Prosci)| Process Improvement & Operational Excellence• Stakeholder Engagement | Business Transformation | Leadership DevelopmentI’m passionate about creating learning ecosystems that help organizations adapt faster, learn smarter, and perform better. Whether it’s transforming a support organization through AI, or scaling global readiness portfolios, I aim to create environments where people thrive, processes flow, and data drives smarter decisions.

Experience

1. Vice President, Lead Business Execution Consultant

   Wells Fargo

   Jan 2026 — Present · Charlotte, NC, US

Education

• Johnson & Wales University

  BS, Computer Information Systems

  1992 — 1995

• Johnson & Wales University

  AS, Computer Business Application

  1992 — 1994

Skills

• Microsoft Sql Server
• Software Documentation
• Hyper-V
• Service Delivery
• Technical Support
• Agile & Waterfall Methodologies
• Business Analysis
• Microsoft Technologies
• Disaster Recovery
• Agile Methodologies
• Integration
• Training
• Sharepoint
• Microsoft Office Sharepoint Server
• Vmware
• Agile Project Management
• Vendor Management
• IT Management
• Microsoft Exchange
• IT Strategy
• Project Management
• Program Management
• Software Project Management
• Servers
• Active Directory
• Windows Server
• Business Intelligence
• Office 365
• Visio
• Data Center
• Cloud Computing
• Six Sigma
• Budgets
• Powershell
• Security
• Enterprise Software
• Enterprise Architecture
• Budget Process
• Virtualization