Thomas Kraft
Head of Solutions | Conversational AI Strategist | Helping Businesses Automate at Scale with Voice AI
- Role
- Head of Solutions at Taalk
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Thomas Kraft
I\'m a solutions-focused engineering leader with over 15 years of experience in AI, automation, and data systems — including co-founding an AI analytics company and now leading customer engagement solutions at Taalk.ai.At Taalk, I serve as Head of Solutions, where I design and deliver custom AI voice agents that automate call center and communication workflows for companies across the auto warranty, insurance, healthcare, debt, legal, and ecommerce industries. I lead a team of solution consultants and work closely with clients to ensure every deployment is tailored, reliable, and impactful.My goal is to provide a white-glove experience for teams adopting AI. I thrive at the intersection of strategy, product, and engineering — making sure our solutions not only work, but work for the people using them.
Experience
Head of Solutions
Aug 2024 — Present
Lead solutions architecture and delivery for AI voice agents that automate call center and communication workflows- Manage a team of five solution consultants, guiding strategy, execution, and client success- Built and deployed custom AI agent solutions for over **sixty** companies across industries including auto/home warranty, insurance, healthcare, legal, debt resolution, and ecommerce- Partner with sales, engineering, and client teams to design tailored, scalable implementations that accelerate business outcomes- Maintain deep expertise in conversation design, voice automation, and customer engagement tools.
Education
St. Lawrence University
Bachelor of Science (BS), Computer Science
2008 — 2012
University of North Carolina at Charlotte
Computer Science
2012 — 2014
Skills
- Research
- Programming
- Java
- Data Analysis
- Python
- Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.