Tom Wood

Customer Manager @Siemens Gamesa

GB

Customer Manager for the Siemens Energy Wind Power Business Unit. Based in the United Kingdom, part of the NE & ME (North Europe & Middle East) Onshore Services Operational team for Wind Turbines.Responsible for customer relationships and contractual management of Onshore Wind, ‘Service & Warranty / Maintenance’ and ‘Framework Agreement’ contracts across of a range of owners, investors, and assets managers.Main responsibilities include;• Own the customer relationships; develop broad and deep connections within the customer organizations• Develop a clear understanding of the customer business model / strategy to enable development of customer specific SGRE NE & ME Onshore operational strategy that maximizes opportunity and sustainable growth• Establish customer relationships that are aligned and supportive of Service Operations where everybody involved goes #homesafe• Create continuous dialogue ensuring customer requirements are constantly interpreted and evaluated against contractual obligations, and that contract deliverables are being achieved• Take ownership of customer meetings, facilitating, influencing, and holding action owners to account, including all internal functions, for timely delivery where the contract requires it• Constantly seek to create value whilst focused on increased revenue and profitable growth• Support Service Operations in the effective management of risk and opportunities throughout the lifecycle of the contracts• Provide contract and claims management, and support risk mitigation measures• In partnership with the Service, Commercial and Sales, ensure that all revenue opportunities are maximized and accurately recorded• Support bringing new contracts into operations through effective stakeholder engagement to achieve operational readiness• Provide oversight of contracts through reporting to the NE & ME Onshore Operational Leadership team, including advising on areas requiring escalation or decision for resolution

University of Leeds

Master's Degree, Combustion & Energy

University of Leeds

Engineer's Degree, Energy Engineering