Tom Willetts

Digital Solutions Consultant Product Manager @Capita

A leading provider of technology-enabled business solutions, delivering services to public and private sector clients- Co-led the creation of the \"Catalyst Lab,\" an internal innovation hub serving as a central front door for logging and managing all digital initiatives, improving governance and collaboration across departments- Driving innovation through GenAI technologies, identifying 20–50% efficiency gains across multiple projects- Designed and standardised a repeatable solution Discovery framework, improving Capita’s scalability- Partnering with cross-functional teams to deliver high-quality, tailored solutions meeting customer needs- Presenting innovative solution demos to senior stakeholders, securing buy-in and driving product development- Managing product roadmaps, aligning deliverables with business strategies, customer needs, and market trends. Achievements: Managed, from ideation to implementation, a 9-month engagement delivering an AI solution that achieved approximately £1m in efficiency savings for a transport client.