Tom Wenneson

About Tom Wenneson

Proven leader with 30+ years of experience in Sales Enablement and in managing technical teams of 6-17 instructional professionals, technicians and pilots. Strategic thinker, detailed planner and effective tactician. Allocates resources effectively and improves critical processes in quality and effectiveness. Builds cohesive, high morale teams that consistently exceed internal and external customer expectations. Additional competencies include: • Experienced in Global delivery of Sales and Technical enablement programs• Excellent cross-cultural communication and interpersonal skills• Strong analytical and decision skills• Excellent troubleshooting and problem solving capabilities• Innovative under pressure• Excellent instructional design/project management skills• Superior written and verbal communication/presentation skills• Rapidly and independently learns anything new and challenging• Extensive experience migrating instructor lead training into online virtual training environments• Skilled trainer with expertise or functional knowledge in Channel Led sales and Direct sales, and in most technical disciplinesSELECTED ACHIEVEMENTS• Researched, documented and validated Mitel’s onboarding processes; built onboarding checklists and training for global Channel Account Managers in order to standardize partner onboarding. • Led a global team to redesign ShoreTel’s entire technical curriculum into a modular, self-paced delivery. Resulting program decreased Instructor-Led training requirements by 50%.• Drove the transition to effective remote technical learning, allowing partners to attend hands-on training without schedule, while reducing travel expenses by over $500k annually.• Redesigned and implemented a new hands-on training curriculum. This increased overall customer satisfaction level from 70% to 97%, and increased proficiency without an increase in training time.• Effective solution creator/provider within tight resource constraints. My focus is always to deliver a workable and effective solution first, then worry about polish and packaging second. Multiple successes across multiple disciplines and requirements: robotics troubleshooting programs, transportable basic and advance technical hands-on skills programs, joint-use facilities enablement solutions with SEMATECH, Sales onboarding and more.

Experience

1. Sales Enablement Programs Manager

   Mitel

   Nov 2018 — Present · Austin, TX, US

   Manages multiple cross-functional programs, Training impact and program NPS, Learning Management System and Global Partner Program certifications, Channel Partner Onboarding process, Sales onboarding for employees and partners, Field Sales enablement programs and training, and Cloud Partner enablement.

Education

• United States Military Academy at West Point

  BS, Operations Research

  1982 — 1986

Skills

• Quality Assurance
• Software Documentation
• Process Engineering
• Voip
• Networking
• Employee Training
• Training
• Customer Satisfaction
• Testing
• Troubleshooting
• Process Improvement
• Team Building
• Management
• Product Management
• Operations Management
• Telecommunications
• Analysis
• Cross-Functional Team Leadership
• Training Delivery
• Project Management
• Business Process Improvement
• Team Leadership
• Project Planning
• Human Resources
• Recruiting
• Technical Training
• Technical Writing
• Semiconductors
• Instructor-Led Training
• Data Analysis
• Leadership
• Start-Ups
• Integration
• E-Learning
• Pressure
• Instructional Design
• Program Management
• Vendor Management