Tom Watson

About Tom Watson

Prosci and ACMP Certified Change Management Professional (CCMP). Seasoned program management leader in large-scale organizational change, operations management, and system integrations.I specialize in assisting organizations undergoing major transformation and change initiatives. Notable launches and change initiatives I either supported or led include the University of Washington Finance Transformation, ERP launches, implementation of automated AI tagging systems, deployment of robotic process automation, launches of internal content management systems, acquiring and nurturing relationships with vendors and software solutions, guiding teams through company acquisitions, department restructuring, and organizational development programs. I pride myself in providing a forward-looking, strategic vision to support organizational change while also supporting individuals navigate changes big or small. Specialties: Change Management, Digital Publishing, Team Leadership, Operations Management, Program Management, ERP implementation, Robotic Process Automation (RPA), Human-Centered Design, Content Management Systems (CMS), Project Management, eBusiness, eCommerce, Business Process Optimization (BPO), Business Process Engineering, Business Process Reengineering (BPR), Six Sigma, Lean, Inventory Management, Team Building, People Management, Mentoring, Coaching, Training, Quality Assurance, Quality Control, Client-Centric Support, Customer Service, Product Development, Strategic Planning, Vendor Relations, Outsourcing, Offshoring, Data Analysis, Budgeting, Budget Forecasting, Financial Forecasting, Financial Planning

Experience

1. Ocm Change Manager

   Washington State Department of Labor & Industries

   Jul 2024 — Present · Tumwater, WA, US

   Provides senior-level change management consultation and support to the Workers\' Compensation Systems Modernization project, an agency-wide initiative to replace existing 40-year-old computer systems with the goal of reducing long-term disability and improving return-to-work outcomes for injured workers•Leads strategic OCM efforts for stakeholder assessments, communications planning, and staff engagement•Facilitates regularly occurring informational presentations and focus groups for agency stakeholders•Collaborates closely with executive leadership and the Workers\' Compensation Program Team to ensure program alignment•Organizes, coordinates, and tracks program implementation efforts of near and long-term planning activities•Assesses the change impacts on the organization and works with program leads and subject matter experts to implement the modernization approach while managing adoption and mitigating resistance•Develops verbal and written presentations, status updates, and executive-level reports

Education

• UW Foster School of Business

  Certificate in Business Administration, Business Administration and Management, General

  2012 — 2012

• Seattle University

  BA, English Literature